Privacy Policy
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number.
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Account Details: Username, password, subscription plan.
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Child-related Information: Details you voluntarily share (e.g., age of your child, sleep habits) for personalised guidance.
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Payment Information: Billing details processed securely through third-party providers (SmilySleep does not store credit card details).
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Technical Data: IP address, browser type, device information, website usage data.*
2. How We Use Your Information
We use your information to:
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Provide access to our sleep and nutrition programs, videos, and consultations.
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Manage subscriptions and process secure payments.
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Personalise your experience and tailor content to your needs.
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Communicate updates, newsletters, and offers (with your consent).
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Improve our services, website, and customer support.
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Comply with legal and regulatory requirements in Australia.
3. Disclosure of Information
We do not sell your personal information. We may share it only with:
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Service Providers: IT support, hosting platforms, payment processors.
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Professional Advisors: Accountants, auditors, legal advisors.
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Legal Authorities: When required by law or to protect SmilySleep’s rights.
Some service providers may be located overseas (including outside Australia). If so, we will take reasonable steps to ensure your information is handled in accordance with the APPs.
4. Data Security & Storage
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We store your personal information securely and only as long as necessary to provide our services.
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We use appropriate technical and organisational safeguards to prevent unauthorised access, modification, or disclosure.
5. Cookies & Tracking
SmilySleep uses cookies and similar technologies to:
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Improve your browsing experience.
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Analyse website traffic and performance.
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Personalise content and remember preferences.
You can manage or disable cookies through your browser settings.
6. Access & Correction
Under the Australian Privacy Principles, you have the right to:
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Request access to the personal information we hold about you.
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Ask us to correct or update your personal data.
Requests can be made at any time by contacting us.
7. International Users
If you are located in the European Union or other jurisdictions, you may also have additional rights under the GDPR, including the right to data portability, the right to object to certain processing, and the right to lodge a complaint with your local data protection authority.
8. Children’s Privacy
SmilySleep services are designed for parents and caregivers. We do not knowingly collect personal information directly from children under 16. If you believe your child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us: