Terms and conditions
Last Updated: 25/09/2025
Welcome to SmilySleep. By accessing or using our website, services, programs, or subscriptions, you agree to be bound by these Terms and Conditions. Please read them carefully.
​
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your use of SmilySleep’s website, video subscription services, consultations, and related products.
1.2. By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.
2. Services Provided
2.1. SmilySleep provides educational content, including video programs, downloadable materials, and professional consultations on sleep, nutrition, and parenting support.
2.2. Our content is for informational and educational purposes only and does not replace professional medical advice. Always consult your healthcare provider before making health-related decisions.
3. Subscriptions and Payments
3.1. Access to certain content requires a paid subscription.
3.2. Subscription fees are displayed on our website and may vary depending on the plan selected.
3.3. Payments are processed securely through third-party providers. We do not store credit card details.
3.4. Subscriptions are automatically renewed unless cancelled before the renewal date.
4. Refunds and Cancellations
4.1. We offer a 7-day satisfaction guarantee for eligible subscription plans (as specified at purchase).
4.2. Refund requests must be made within 7 days of the initial purchase.
4.3. After this period, no refunds will be provided except as required under Australian Consumer Law.
4.4. You may cancel your subscription at any time, but access will remain active until the end of the current billing cycle.
5. User Responsibilities
5.1. You agree not to share your account login or give access to non-subscribers.
5.2. You must not misuse our website, attempt to hack, or distribute harmful software.
5.3. You are responsible for ensuring your internet connection and device are suitable to access our services.
6. Intellectual Property
6.1. All content provided by SmilySleep, including videos, guides, text, graphics, and logos, is protected by copyright and intellectual property laws.
6.2. You may not copy, distribute, modify, or resell our content without written permission.
7. Disclaimer of Liability
7.1. SmilySleep’s content is based on professional expertise but is not a substitute for medical advice.
7.2. We do not guarantee specific results regarding your child’s sleep or nutrition. Each child and family is unique.
7.3. To the maximum extent permitted by law, SmilySleep is not liable for any loss, damage, or injury resulting from the use of our services.
8. Privacy
8.1. Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
9. Termination
9.1. We reserve the right to suspend or terminate your account if you breach these Terms.
9.2. Upon termination, your right to access our services will cease immediately.
10. Governing Law
10.1. These Terms are governed by the laws of Australia.
10.2. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.
11. Contact Us
For questions about these Terms, please contact us: